A west coast company is a leading provider of products and services for chemical management and compliance. A critical part of its business requires creation and updating of a digital database of Material Safety Data Sheets (MSDS) for timely delivery to customers. Due to the labor-intensive nature of this work, the company faced the following challenges: maintaining production infrastructure to meet the quick turnaround time demanded by its customers and doing it at an acceptable cost. Furthermore, the MSDS volumes varied significantly from one month to the next, requiring the company to manage temporary workforce to meet the flexible capacity needs. The company had to find an outsourcing partner to successfully deal with these challenges.

BPS first established a core group of experienced data processing technicians to meet the company's baseline throughput needs. Simultaneously, BPS launched an aggressive cross-training program and created excess production capacity to handle the varying MSDS volumes without sacrificing the quality or the turnaround time.

Since 2002, BPS has been converting and indexing thousands of MSDS per month. BPS receives MSDS data from the company through a secure FTP site in various formats including TIFF, PDF, HTML and MHTML. The data is converted into text files using a custom process developed by BPS to achieve the minimum required data accuracy of 99.95%. BPS also extracts specific data from MSDS to create headers for indexing. BPS has consistently surpassed the turnaround time and accuracy requirements.

The partnership with BPS has allowed the company to reduce its operating cost, and deliver high-quality digital MSDS data to its customers on time every time without hiring temporary employees. The company now has full access to consistent, reliable and flexible production capacity. This has resulted in a very competitive market position and increased sales.